The Infinite Dial Germany 2019

Click here to download  The Infinite Dial Germany 2019 

All of Germany is talking about the current audio boom, and through the The Infinite Dial® Germany, the newest release from the longest–running media usage study in the world, RTL Radio Deutschland now has research to confirm it.

The latest research finds that all age groups use radio and audio services in many scenarios, and through many platforms and distribution channels. With the results of the media usage study for the German market The Infinite Dial® Germany, RTL Radio Deutschland provides comprehensive data on digital media usage with a focus on audio. The study provides far-reaching insights into how people in Germany use media. It also shows a direct comparison with the U.S. market, from which important insights into audio trends can also be derived. The global U.S.-based research company Edison Research, which is responsible for the implementation of The Infinite Dial® in the U.S., Australia, Canada, and South Africa, was commissioned to carry out the study.

The Infinite Dial® Germany confirms the thriving listening and the enormous growth potential for podcasts and online audio services in Germany. Some of the top findings:

– In all age groups, and across all platforms and devices, radio and audio services are heavily used.

– In the car, radio is by far the most-used source of music, entertainment and information for almost 70% of Germans.

– 16-34 year-olds are increasingly listening to radio via radio apps on their mobile phones, streaming aggregators, or smart speakers. Thirty-eight percent of this group state that they no longer own a traditional radio receiver.

– Smart speakers are also gaining ground in Germany as 8% of Germans already own one or more of these devices. The Infinite Dial® Germany confirms RTL Radio Deutschland’s previous market estimates of around 12 million units sold. Each smart speaker owner currently has an average of 1.8 devices in their household.

– More than one third (35%) of 16-34 year olds in Germany listen to a podcast every month. Each user listens to an average of 5 podcasts per week.

– Podcast listeners have enormous potential as customers to marketers. They have an above-average income and are well educated.

Stephan Schmitter, CEO of RTL Radio Germany said, “The results of The Infinite Dial® Germany are a very important building block for the strategic development of our radio and audio world. They prove that we are on the right track with our diverse products. In addition to classic programs, on-demand offerings have a high usage rate. This confirms in particular the great potential for podcasts. With our platform AUDIO NOW and the founding of the podcast production company Audio Alliance, we have created an excellent basis at the right time to play a decisive role in shaping the attractiveness of this market from the user and customer point of view.

How the Study was Conducted:
The Infinite Dial® Germany is an in-depth look at the digital media consumer habits of Germans age 16+. In July of 2019, Edison Research conducted a national telephone survey of 1,000 Germans age 16 and older. The telephone data was weighted to national 16+ Germany population figures.

About RTL Radio Deutschland
RTL Radio Deutschland is the leading private radio group in Germany. Its 17 stations in 11 states reach millions of listeners daily. It derives its success from its profound experience in programming and content development. Leading stations like 104.6 RTL, Radio Hamburg and ANTENNE BAYERN profit from this know-how. RTL Radio Deutschland operates as a strategic partner following the slogan “Together we are stronger”.

About The Infinite Dial®
The Infinite Dial® is conducted by Edison Research, a global U.S.-based research. The Infinite Dial® is the longest running media consumption study in the United States and is now in the U.S., Australia, Canada, and South Africa. It provides reliable estimates and insightful data, and is widely used and cited by broadcasters, media companies, advertising agencies, and the financial community.

About Edison Research
Edison Research conducts surveys and provides strategic information to a wide range of clients. It is the world’s leading podcast research company and has researched the medium for major companies. Edison is also the leading provider of consumer research. Since 2004, Edison Research has been the only provider of election day data for the U.S. National Election Commission, conducting surveys to predict and analyze the results for each major presidential election.

Super Listeners 2019 from PodcastOne and Edison Research: Save the Date

Who Are Podcasting’s Super Listeners and Why Are They So Important?

Click here to reserve your space on Tuesday, October 22nd, 2 PM EDT for an informative webinar unpacking the results of the first Super Listener study from PodcastOne and Edison Research. PodcastOne CEO Peter Morris and Edison Research SVP Tom Webster will walk attendees through an exclusive look at podcasting’s heaviest listeners, their attitudes towards advertising, and how they view podcasting in the greater media landscape.

In every market there are avid users – the smaller number of consumers who account for the majority of demand. In the podcasting space, we call them ‘Super Listeners,’ those who spend multiple hours listening to podcasts each week.* These are the people most likely to hear podcasting ads and to really have an opinion about them. With both direct response and brand advertising increasing over the past few years, how do podcast consumers feel about the role of ads and commercial messages in the content they love?

To find out, PodcastOne and Edison Research have produced the first Super Listeners study to gauge consumer opinions on podcast advertising. These Super Listeners are more than just fans of the medium—they are exposed to more messages and ads than the average listener, and thus can serve as a kind of “early warning system” on the impact of advertising on podcasting.

We hope you will join us.

*Super Listeners listen to 5 or more hours of podcasting weekly

The Secret to Longer TSL

Edison Research Vice President Megan Lazovick presented the following at The Radio Show in Dallas on September 26, 2019 in conjunction with the Radio Advertising Bureau. 

We are proud that the RAB asked us to look into what radio can do to increase time spent listening. And note I said “Radio”.  This is not just about your station, this is about all of Radio. Because TSL is falling.  Everyone’s TSL is falling.  Even if your station’s share is strong, even if that share is actually growing, I can almost guarantee that your station has less aggregate TSL than it did one year ago, and I can fully guarantee this if we compare to five years ago.

This is a topic we seldom discuss as an industry. We try, smartly, to keep advertisers’ eyes on the incredible reach story and while our reach on most of our stations and on the medium, in general, remains resilient and robust…the time spent listening to radio overall is dropping.

It’s not that long ago when there were essentially only two real choices for listening to audio: the radio or a CD player.  Think about the proliferation of options since then – principally streaming, satellite radio, and podcasts or digital audiobooks.  Think of the devices that we all carry now that make listening to anything easier.  Radio TSL kind of had to fall.

Edison Research has been tracking radio’s “Share of Ear” as compared to all other forms of audio.  And the numbers tell a real story.

Radio’s “Share of Ear” currently stands at 44% of all listening.  If you compare AM/FM, including its streams, to all other things people might listen to, radio commands by far the biggest share at 44%.

But if you look at this data point by age groups a far more interesting story emerges.  Among those 55 years old and older 63% of all listening goes to radio.  This is the world as it once was, with radio completely dominant. Among 35-54-year-olds, forty-seven percent of listening goes to AM/FM radio and its streams. But the story really changes when we look at younger people.  Today’s 13 to 34-year-olds, who make up one-third of the 13-plus population, give 27 percent of their listening time to radio.  They still cume – they listen – they just listen a lot less.

You almost certainly have noticed this phenomenon when it comes to shares in any market.  When Nielsen publishes their six-plus ratings each month, Classic Rock, Greatest Hits, Mainstream AC, keep gaining share, and younger-targeted formats keep losing.  It’s not that long ago when the top station in pretty much EVERY market was a CHR.  Now it’s next to impossible to find a single market that IS led by a CHR.  In market after market the top station is playing music for Baby Boomers.

While the competition for radio is a challenge for all age groups, that competition, naturally is way worse among younger people.  So as the RAB requested, we have engaged in several research inquiries to try to look at what is going on with TSL.

We conducted a national survey to find out why radio listeners tune out. We ultimately fielded a study of 1067 adults age 18 and older in early September, but before we put it in the field we wanted to make sure we didn’t miss any important topics, so we first we went directly to listeners. We brought some younger radio fans – all under the age of 35 – into our offices in New Jersey and talked to them about their radio listening.  And you will see they are legit fans of radio.  Let’s meet them on this video and find out what the like about radio…

While young people made me feel great about the future of radio – mainly because they were really good at pointing out all things the medium does well, they also did something else. They were extremely helpful in outlining the reasons why people tune out of a radio station. So, we added their responses into a long list of reasons why people tune out and we went on to quantify those behaviors in our national survey.

We asked which of the following is a reason why you change the station? I should note that we did not include things like “arrived at destination” or “had to leave” in the answer options. Here is our full list of reasons, which is a lot to digest, so they are grouped into five different categories of tune out and we’ll review this data by each category.

The five categories of tune out are:
Forced
Seeking Specific Content
Music Preference
Engagement
Commercials

FORCED: There are some things that you as radio programmers do not have much control over. These are reasons that force your listeners to change such as driving out of the signal range. Or often in my case, little children in the back seat insisting I play Lady Gaga. 64% of listeners say bad signal is a reason the sometimes change the station and 30% say that having kids in the car is a reason. 

SEEKING SPECIFIC CONTENT: Changing from talk to music at 64%, or from music to talk at 43%.  Fifty-one percent say they have changed the station to listen to a specific program on another station. And 32% have changed for traffic updates. There’s not much you can do to address this category of tune out other than making sure you have incredible programs that people will want to switch to.

 MUSIC PREFERENCE: Seventy percent say they change when they don’t like the song, 68% when they don’t like the genre of music, 66% change based on their mood, and further down the list we see 56% say they change after hearing too many repeated songs. The best you can do to address music preference tune out is to do your music research and make sure that you have a strong enough relationship with your listener that even when they switch away they will remember to come back.

ENGAGEMENT: The number one item on this list of reasons people change is “Want to find something different” at 74%. Yes, we know there are people out there that like to switch. But, this is something you can tackle by engaging them. By grabbing them in the first few seconds of a talk break with something compelling and by making sure you are playing the best music. All of these other reasons might seem like behaviors that you have no control over, when in fact, they all fall under the not-engaged category: seeking variety at 67%, want to browse channels and hearing too much talk both at 65%, bored or lack of interest at 58%.

If you had the most engaging content would they really be seeking variety? If you are crafting your talk breaks with the most succinct, entertaining topics, would listeners think it was too much? I’m not going to pretend I can coach a better talk break. Tracy Johnson of Johnson Media Group gave a great webinar recently about avoiding tune out,  much of it which covered how to create more engaging programming. I highly recommend watching it.

But, here’s the thing. You could have the most engaging content out there for three-quarters of an hour, and if you have one-quarter of less-than-engaging commercials, you’re going to have tune out. And especially among young people, that tune out may not be to other stations in your cluster or other stations on the radio dial.  They might tune to Spotify, or Pandora, or a podcast.

59% of listeners say just the start of a commercial break is a reason to change the station. Sixty-six percent of listeners said that hearing too many commercials is a reason. Certainly this is not something an advertiser wants to hear. When we take the time to think about improving the content on our radio stations between the ads, shouldn’t we also take the time to think about improving the commercial breaks as well? I’ll come back to this topic, but first, this slide shows all the reasons for tune out. Let’s now look at what listeners say is the main reason.

When we asked the main reason why they change the radio station, responses in the engagement and music preference categories tied for first at 28% and commercials next at 19%.

But let’s look at the response by just the 18-34-year-olds. Here we see the problem of engagement jumps up to 35%, and that’s not so surprising given we often hear how attention spans have dropped with the younger generations. If you are targeting this group of listeners perhaps you should think about making everything shorter. Short talk breaks, songs with shorter radio edits, and dare I say, shorter commercials?

 

 

 

When we look at those age 35-54, we see that the 24 percent say commercials are the main reason they change the station. This group, the group more often advertisers’ target demo, is the group that is more likely to flip the station when a commercial comes on.

 

 

 

 

 

Conversely, when you look at adults age 55 and older, commercials are tied with the lowest percentage on the list at 13%. Adults age 55 and older are bit more tolerant of the commercials on radio, but also, perhaps, more likely to be listening to commercial-free radio. Music preference and engagement are highest on the list of reasons why they tune out.

 

 

 

 

So now that you’re familiar with some of the top reasons for tune out, I’d like to go back to the video of our young listeners. As you watch the video, listen for the top tune out categories I have outlined.

So we heard a few of our main tune out categories: “If I’m getting a little bored” (ENGAGEMENT) & “whenever a commercial comes on because no one likes those” (COMMERCIALS).

But here’s what really concerns me about that video. When they flip, many of them are flipping out of AM/FM radio. We know that people are used to flipping stations. It’s a behavior that many have said they even enjoy. The challenge for radio as an industry should be to keep the switchers within the medium. Keep them from switching to internet radio or owned music.

Let’s imagine a world where a person is not allowed to switch. We decided to do an experiment with the young radio listeners that we interviewed. We asked them to listen to some local radio, and we played for them a recording of the top of the 10am hour from one of the U.S. top market’s highest-rated stations.  We recorded their reactions and commentary as they listened. The unedited audio segment included almost eleven minutes of commercials and over two minutes of non-commercial content.

I want to stress that this type of commercial break is something that hundreds of stations do all the time. A huge number of radio stations around the country, especially in PPM markets, stack up incredibly long blocks of commercials in order to play long blocks of music or other content.

And there is another crucial point to be made here – what this station is doing is almost assuredly SMART.  Despite the complete, undeniable impossibility of listening to all of these commercials, or at least maintaining any level of concentration through them all, this is PPM-maximizing strategy: have long blocks of content to rack up the quarter hours, and then sacrifice an entire quarter-hour completely.  It’s like gerrymandering – you isolate the people who vote for the other party into a single district.

But, I urge you to sit down with your actual listeners and ask them to listen to that type of commercial break straight through and you’ll witness what we at Edison saw. Respondents shifted in their seats. They fidgeted. They would have switched away from the station, given the opportunity. One young man began scrolling on his phone. Participants simply could not believe a commercial break could last so long.

Perhaps you are asking, “What about all the NEW listeners that would be tuning during that long commercial break?” Sure there are, but, don’t let anyone tell you that tune-in balances tune-out and each commercial in a break will still get the same amount of listening.  This is a myth, based on a tricked-up study from over a decade ago. They used a train as an example, saying that when the train comes to a station, some people get off and at the same time more people will get on. That would be a great analogy if the train was the only form of transportation – but we know that’s not true today. People can use uber now! Today listeners can easily switch to Spotify, or Pandora, or a podcast, and as the young people in our video showed, plenty of people do.

IF YOU HAD TO LISTEN TO COMMERCIALS:

Here we asked all of our survey respondents if you had to listen to commercials and couldn’t change the station, which of the following commercial breaks would you prefer to hear on AM/FM radio?

Now also in this fantasy world, we are only playing eight minutes of commercials in an hour, but we asked respondents to choose which they would like to hear in that one hour: between one commercial break lasting eight minutes, two commercial breaks each lasting four minutes, or four commercial breaks each lasting two minutes. Just under a quarter of listeners preferred what is the current norm on commercial radio – which is one long break per hour.

The very things we are currently doing to maximize TSL – to maximize an individual station’s share of the ratings – these terribly long commercials breaks – are driving down TOTAL TSL.

I maintain that in positioning around long blocks of content interrupted by long (sometimes amazingly long) blocks of commercials, we are hurting the radio industry itself.  Because remember it is called the COMMERCIAL radio industry.  The commercial radio industry mostly makes money from getting paid to play commercials.  Advertisements.  And…therein lies the problem.

We program our radio stations, and we think of our obligation, around playing commercials.  And I am here to argue that the single biggest thing we could do to reverse the downward trend in listening time, is to think of our jobs as getting people to hear commercials.

If you listen to almost any podcast, you hear them thanking the sponsors for supporting their show and imploring the listeners to use these products and services. Getting someone to listen to a commercial is good for the advertiser…and it can be good for the listeners.

We should CELEBRATE commercials.  We would showcase and feature them.  We should thank our sponsors and explain to our listeners that by supporting our sponsors they are supporting us.  How many stations do you hear these days doing the exact opposite?  Demonizing the commercials?  Ending a break by saying: “Now that we’ve gotten that out of the way, let’s get back to the music.”  Just using the phrase “commercial-free” positions the commercials as a negative. And if you must do long sweeps of music, at the very least make it a true sponsored occasion.

If we had commercial ratings we would, let’s be honest, almost surely play fewer commercials – showcase them more – in an attempt to maximize listening to each one.  Is there any doubt that if we played fewer commercials the total TSL might go up?  I personally think there is no doubt at all that advertiser ROI would improve. Why do I feel this way?  I have a real-world example.

In 2016 truTV cut national commercial time by 50% for all new series episodes in primetime. Turner Research conducted a study to determine the effects of Limited Commercial Interruption.

The results were that cutting national commercial time by 50% led to significant effects:

– Viewers watched longer, enjoyed the programs more, and were more likely to watch other programs

– Fewer ads led to greater brand recall and higher incremental sales

There is your precedent if you need something to bring home in order to make this happen.

And there are other ways to make radio’s ads more impactful: one is by making sure they are relevant to your listeners. Zonecasting – which is a technology that allows a station to air locally targeted ads and content, for example, is a way that radio can better serve its advertisers and its listeners. Advertisers get more targeted ads, and listeners get ads relevant to their lives.

Also, if the goal is to get people to hear the ads, and maybe even like the ads, we should test them. Jerry Lee has been arguing for this forever.  He has offered to test commercials for free.  Instead, we have 22-year-old salespeople with no experience writing ad copy (through no fault of their own)!

We asked our young listeners what they might improve about the ads and they had a few good suggestions:

How much time do you spend thinking about how you can improve your shows? And how much time do you spend thinking about how you can improve the ads? I’d argue that you should be just as concerned about the talent working on the ads as you are the talent live on air.

TAKEAWAYS

Think about people leaving radio completely not just about people switching to another station in your cluster

Rethink the game from “playing commercials” to “getting people to hear commercials

Plan the best clock for your listeners AND your advertisers

Reduce commercial load

Incorporate creative sponsorships within your shows

Create engaging commercials

Hire the best talent to write copy

Test your commercials

It turns out the secret to longer TSL was not much of a secret after all. You probably knew this all along but were too shy to say it aloud. Serve your advertisers with the most creative, most engaging, smartly-placed ads. Your story is not about reach anymore. Your story is about having the most engaging content – before, during and after the ads – Every. Single. Quarter-hour. Not just three out of the four.

And please, let’s not keep this a secret any longer.

Click here to view The Secret to Longer TSL presentation.

Edison Research’s Top Ten Findings from 2019 (so far)

Edison Research Director of Research Laura Ivey presented the following at the RAIN Summit in Dallas on September 24, 2019. 

We are a society that loves lists. We love to condense information into smaller pieces because we live in a world where we are overwhelmed by information. Lists bring order to chaos. Plus, they help us focus and get things accomplished.

So with that in mind, I am pleased to present Edison Research’s Top 10 Findings from 2019 (so far).

On top of the custom research we do for clients’ internal usage, we at Edison are fortunate to do a number of studies designed for public consumption all about the worlds of media and audio. We have taken thousands of data points across hundreds of graphs generated from telephone interviews, listening diaries, online surveys, and videos from qualitative interviews, and curated for you what we think are the most worthwhile findings from our major studies so far in 2019.

You may have seen one or more of these findings before, but you have seen them in the context of their own studies. When we examine them together, suddenly a story of how Americans use audio clicks into focus.

So here we go, our Top 10 Findings –not in order of importance, but in an order that tells the story of Audio in 2019.

Number 10: The number of people listening to online audio, and their time spent listening to online audio continues to grow. 

This finding is from the Infinite Dial U.S. study, a study we have been doing since 1998, for the last number of years with our wonderful partners at Triton Digital.  Infinite Dial measures consumer audio behavior – the name The Infinite Dial conceptualizes a dial that starts on AM and FM but then stretches far beyond, with as many audio choices as can be invented. Graphs don’t get much more clear than this when it comes to tracking an upward trend. Sixty percent of Americans, about 169 million people age 12+, have listened to online audio in the past week. There is still room to grow here since at 60%, we are clearly not yet at a saturation point.

You can see that online listening was in single digits for the first several years we measured it, then grew but stayed pretty flat for a while, then 2007 saw the birth of the iPhone, and after users and developers figured out some of its capabilities, you can see how the number of listeners grew, and then just took off.

Not only are more people listening, but the TIME they are listening is also increasing. This year, among those who said they consume online audio, we see an average weekly reported time spent listening of 16 hours and 43 minutes.  Compare that to what we saw ten years ago when a much smaller base of consumers also reported a lot less listening. This is for all online audio, so keep in mind this could be spoken word programming such as podcasts, as well as music, or streaming of radio stations.

 

 

Incidentally, we have found that there are differences in the online audio brand preferences of the 12-34 year-olds versus the 25-54s. Spotify is the audio brand that most 12-24 year-olds have listened to in the past month, while Pandora takes the top spot for 25-54s, but we see increases across all ages.

 

 

 

Number 9: Despite what you just saw, AM/FM Listening is almost exclusively over-the-air…still.

This finding is from our Share of Ear® study, which is a national study of the time Americans spend with various types of audio.  Share of Ear is not a public study, but we do publish various findings from time to time.

Now is a good time for me to disclose my personal radio bias. My first job was in the late ’80s at my hometown radio station, WCRK. We used to joke that it stood for We Can’t Reach Knoxville, but radio was my first love, and I have been involved in some aspect of the radio industry or media measurement ever since, so I am always interested in how radio is moving forward.

Let’s take this back to 2014 when only 5% of AM/FM listening was done via streaming. In the past 5 and a half years we have growth in streaming services, the explosion of smart speakers like Amazon Alexa and Google Home, the inexpensive access to unlimited data plans, and all of these changes have resulted in an increase of AM/FM listening done via streaming…by a whopping three percentage points.

Today, 92% of AM/FM listening is still done over the air, not online. And we have actually seen no growth at all in the portion of radio listening that happens online since the end of 2017.

This is also a great example of why we do research. Because logically, given no research, you would assume that more listeners have migrated to a streaming platform for radio.  We look at this graph and we have to think why not? Why are we not moving listeners to stream radio content? Well, figuring out how to listen to favorite FM stations on a non-radio device can be difficult. Also, we know a great deal of listening is done in-car, and that radio listening is much more likely to be over-the-air instead of streamed.  Does anyone think that listening via AM or FM will increase?  We believe it will decrease unless people start choosing radio content on their phones or computers or smart speakers in bigger numbers.

The next finding can be compared to the ghosts of Christmas past, present, and future, if you will, and it comes to us from the Share of Ear study, which, remember, measures time spent listening.

Number 8: Looking forward to the ghost of Christmas future, our young listeners. Young people spend 27% of their audio time with AM/FM Radio.

Let’s work backward, with our ghost of Christmas past, if you will — what the world looked like when one could pretty much only listen to owned music like CDs or the radio.  Americans age 55 and older represent this world — they spend 63% — nearly two-thirds — of their total audio time with radio.

What about our Christmas present? Those age 35-54 spend 47% of their time with radio.  Today’s 35-54-year-olds are the transitional group — using some of the newer ways to listen to audio — but also giving nearly half their audio usage to AM/FM Radio.

And now let’s look to our ghosts of Christmas future, young listeners age 13-34, Let’s guess.  What portion of their audio consumption goes to radio? 27% Despite the myriad ways teens can listen to audio, 27% of their time is spent with Radio.

You can see the very healthy time spent listening from adults and older adults. But you can see the decline when it comes to younger Americans. Edison VP Megan Lazovick will be presenting Thursday at the Radio Show specifically on TSL, and she is going to address this issue, so you won’t want to miss that. Regardless of radio’s amazing programming, music discovery and other benefits, we can’t ignore the role that DEVICE plays in this listening statistic for young people.

Which brings us to Finding Number 7: 26% of all audio listening is done on a smartphone. Another finding from Edison’s Share of Ear study.

In the last five years, that percentage has increased from 18% to 26%. That is just in the last five years.

But think about the devices we now have available to listen to audio. A radio receiver delivers only radio programming. And when was the last time you saw a plain, traditional radio receiver? The last hotel I stayed in had a clock radio that wasn’t even a radio, it was a clock with a USB port. A mobile device, though, can deliver radio, streaming services, owned music, audiobooks. Not to mention that the mobile device is almost always within arms’ reach. I know I am nostalgically connected to my radios. I have a 1959 Motorola transistor, my grandma’s Sears Silvertone, a 1942 Philco. My Panasonic I got for my birthday when I was eight. There’s no nostalgia about an iPhone. If I lose it, I just buy another one and restore the backup. But we have to get over our connection to radios as devices.

We have to recognize the separation of the radio audio product from the delivery mechanism of frequency modulation.

Let’s talk about how we divorce the media, the content, from the device. Last year, if you were here for Megan Lazovick’s presentation, she showed us an imaginary movie trailer that envisioned a world without traditional radio receivers. If this was a prediction last year, this year  I bring you a snippet of what you could consider a documentary about some of those predictions coming true. The following video is from in-home interviews that we did for Country Radio Seminar with Parents who listen to Country Music and their teens. In this clip, our interviewer just asked what AM/FM Radio is. Pay attention to the reactions of the parents.

I relate. Clearly they aren’t “old” but they ARE surprised because their teens have very different audio habits in the car from what they imagined. When the teen son challenges his dad on the technology, the dad quickly replies that he knows how to use the tech, but he chooses radio. We have to ask ourselves if younger demographics understand what radio has to offer beyond being a perceived music delivery service (filled with commercials) so that they would choose a radio product. Also, the teen son was way off about “no high schooler in America” listening to radio, as we saw from the previous point. Casey Kasem (also someone who loved counting down lists) can rest in peace for now.

When we presented these findings at Country Radio Seminar, during the Q&A, a young woman stood up and she said, “I am a 22-year-old student. How would I learn about radio? I never see it advertised anywhere.” Future radio listeners, as with any audio service, streaming, podcasts, etc., need to be educated about the benefits if they are expected to choose your service.

So we know that teens stream. How might the habit spread?

Number 6: Parents with teens in the household are being influenced to stream audio, while parents influence the audio choices of their teens.  Or, “They teach us to stream and we teach them to love Garth Brooks.” This is another finding from the Country Radio Seminar study.

Thirty-two percent of adults age 25-54 stream audio daily, while 39% of PARENTS stream audio. So parents age 25-54 are more likely to stream audio.

We intuitively know that teens are assisting their parents with new technology. In fact, almost 70% of parents agreed that their teens assist them with new technology.

As far as sharing music, Teens are more likely than parents to share music with friends and family and they are most likely to share music suggestions via text, followed by social media and then streaming apps. Those music suggestions help drive the habit of streaming.  I know when my teenage sons send me the latest AJR song for example, I click on the link to hear the song, I don’t turn on the radio. We can’t underestimate how that information flow is going from child to parent.

There is a reciprocal influence, but it comes in the form of music.  Sixty percent of teenagers agree that their parents got them to listen to more country music, while only 23% of parents agreed that their teens had the same influence. So the music education falls on the parents. Someone has to be there to explain to the next generation that Whitney Houston’s I Will Always Love You was a remake.

Speaking of parents, we have a group at Edison called The Research Moms, which is pretty self-explanatory. A group of researchers, all of us moms, doing research about a very influential group of listeners and consumers…also moms.

Which is where we get finding Number 5: The younger you are, the more likely you are to have been unfriended on social media, and to feel criticized or attacked.

This is data from a study that just came out of the field; none of the data has been presented. We will be releasing the study in the fourth quarter, and the entire study is about Moms and social media.

We found that younger moms are more likely to have been unfriended or blocked on social media because they did not agree with someone’s personal opinion. We also found that younger moms are more likely to feel criticized or attacked on social media for a number of reasons, from their political views to what they feed their children.

Now whether they are actually being attacked or whether this is just how they are reacting to social media content, we don’t know, but as broadcasters, podcasters, and creators of audio content, it’s important to understand how social media is evolving because surely social media is one of the ways you connect with listeners.

Which brings us to finding Number 4: Facebook usage is declining.

Number 4 on our list is from The Social Habit, a study we did using results from an online sample, combined with qualitative interviews conducted with young adults who are using Facebook less.

In the past two years we have seen a downward trend in the percentage of Americans 12+ using Facebook, from 67% to 61%. The story is told when you look in specific demos. We found through The Infinite Dial 2019 that overall, 15 million fewer people were using Facebook than in 2017. And really the losses are in the younger demos as Facebook has 17 million fewer users age 12-34. Facebook picked up 2 million users among those 55 and older.

This graph shows the trend of social media platform used most often among ALL American social media users,, and you can see the growth of Instagram and Snapchat in the past four years, at the expense of Facebook.

In the qualitative interviews our younger, former Facebook users, or those who use Facebook less, told us that they find the environment on Facebook to be toxic, including the way that the platform allows users to go on long rants about political and other topics. They know that some of their older family members are on the platform, so they try to avoid it. (advance) They also told us they are gravitating to photo-based platforms such as Instagram and Snapchat, platforms without extended commentary, which you see in this graph. American social media users age 12-34 are split almost evenly between the Facebook, Instagram, and Snapchat as the platform use most often.

For the audio community, if your listeners are under 55, they are losing interest in the long-form content that Facebook serves. And photo-driven content, at least for the moment, has tremendous appeal.

Facebook didn’t exist in the mainstream fifteen years ago, and neither did smart speakers, or the mainstream ability to access voice assistants.

Finding number 3 comes from The Smart Audio Report, a study we do with our very supportive partners at NPR, which is centered on the use of voice technology by Americans.

Finding Number Three: The number of skills decreases the longer you own a smartspeaker, but loyalty grows over time. One of the most unexpected findings from 2019 is that the number of ways you use a smart speaker decreases the longer you own the device. The Smart Audio Report showed us that the newest smart speaker owners, those who have owned the device for three months or less, report using the most skills in the past week: almost twelve. Those who have owned the device for two years or more only use an average of seven skills in the past week.  We are finding that smart speaker owners are honing their skills instead of adding to the number of skills.

AND the number of skills does not correlate directly to loyalty. Those who have had the device the longest are the most likely to say they would not want to go back to life without it. 30% of those who have owned a smart speaker for 2 years or more say they would not want to go back to life before it. We know they are the group using the fewest skills, but they have the most loyalty. Only 11% of newest smart speaker owners say they wouldn’t want to go back to life before their smart speaker.

 

 

We talked with some smart speaker owners in their homes as part of The Smart Audio Report about how they use the devices. Please meet Sean, a smart speaker owner who is also a pragmatist.

Notice how Sean says he has learned how not to use it. It is not the range of skills that builds loyalty. It’s how much you need and use the skills most important to you, and how ingrained the device is in your life.

Voice technology has already made its way to our cars through Siri and Apple CarPlay. Now Amazon is shipping Echo Autos as well, so recently I received my “invitation to buy” so I made the purchase, and when I received the device you can see that a small card was included with suggestions of “things to try.” Included on the two-sided card were suggestions for listening to news, podcasts, SiriusXM, Audible. No mention of the ability to play your favorite radio stations. Now we know that terrestrial radio is making an effort to direct listeners so they can find their stations on their favorite voice assistant — we hear it, stations directing their listeners to “Ask Alexa”, so an effort has to be maintained as we see voice technology encroaching in the car, which has traditionally been a radio-dominated space.

Through The Infinite Dial 2019, we also saw that (and this is a finding previously unreleased) that those who already own a smart speaker are much more likely to be interested in voice technology in-car than the general population. 48% of smart speaker owners said they would be interested in voice tech in their cars.

 

Finding #2 is on a topic I am sure you have been waiting for. Podcasting. It’s so big that we have divided it into two parts.

Number 2a: Podcasting passes the 50% reach mark. You know this isn’t a list of top Edison findings without podcasting. This finding is from The Podcast Consumer. Some of you might have thought it would take all 10 places on our list. Everyone’s either got a podcast or trying to convince you to listen to their favorite one.

At Edison, we even have a podcast club, like a book club, where we listen to a different series each month and then meet to discuss. Over half of Americans 12+ have now ever listened to a podcast. Approximately 144 million people, which means it has entered the mainstream.

For radio, are you repackaging previously aired content as catch-up radio, are your personalities creating show-based episodes, or are you crafting original, custom podcasts? As you develop a podcast strategy, think about what listeners even consider a podcast to BE. Which is the second part of finding 2.

Number 2b: Podcast listeners are encountering podcasts in places you might not anticipate. (which challenges the very definition of a podcast). Just a few weeks ago at Podcast Movement in Orlando, Edison SVP Tom Webster presented findings from a study we did especially for the conference –the topic was differences between Rookie Podcast listeners, those who have been listening less than six months, and Veteran podcast listeners, those who have been listening six months or more. The biggest finding was that both rookies and veterans are encountering podcasts in unexpected places.

Almost 70% of rookie listeners said they listened to a podcast on YouTube and over half said they listened to a video of a podcast on social media.  I’m not sure we would have even used the phrase “listened to a video” a few months ago, but listeners are telling us how they consume podcasts, and part of that involves video. I was observing a qualitative interview with a podcast listener and he referred to “watching a sports radio podcast.” Watching. a sports Radio. Podcast. This consumption defies definition. Almost half of rookie listeners said they listened to audio clips of podcasts on social media as well. Veteran listeners were not as likely as rookies to consume podcasts through YouTube or through a video on social media. So this challenges our view of podcasting as purely an audio product and makes us realize that consumers of our audio products aren’t bound by definitions.

Finally, finding Number 1: Podcasting has worldwide impact.

 

Now that we have The Infinite Dial study in several countries, we are able to make comparisons – the inaugural studies in Germany and South Africa were just released in the past two weeks and you can see that although the U.S. and Canada have the highest percentage of the population that has ever listened to a podcast. A couple of the reasons we may see lower numbers in other countries besides the U.S. and Canada has to do with the amount of content available in certain languages – how much content is generated in a variety of languages for consumers besides English? Also, what are the limitations on inexpensive data plans in some of these areas, as well as good connectivity? We are excited to see how these numbers begin to trend around the world.

TAKEAWAYS: From the Top 10 Findings of 2019, certain threads emerged that tied these together into a complete audio story:

–The separation of radio as a product from radio as a device is becoming more apparent with each study and as online audio consumption and smart speaker usage continues to grow.

–Younger listeners today deserve our attention, having grown up with smartphones, and embracing technology so that we have to be one step ahead as we think about how to reach them.

–Social media can be a discouraging environment as younger users gravitate towards photo-based apps and away from text-driven platforms, and we must understand that environment if we want to connect with listeners there.

–A small but useful and important set of traits builds loyalty, as with our smart speaker owners.

–Consumers/listeners are showing us that they are in the driver’s seat as they defy definitions in the way they consume audio products and we must adapt accordingly.

Stay tuned in 2019, as we will be publishing significant fourth-quarter findings as we find them.

Click here to view The Top Ten Findings of 2019 (so far)

Americans and Employer-Sponsored Health Care

by Matt Brownsword

Healthcare was a prominent topic at the most recent Democratic presidential debates. The conversation pitted the progressive, Medicare-for-all solution proposed by Senators Kamala Harris, among others, against the moderate, “build on Obamacare” plan put forth by former Vice President Joe Biden.

Senator Harris offered the idea that “it’s time that (the United States) separate employers from the kind of healthcare people get,” citing a portion of the population who “stick to a job that they do not like … simply because they need the healthcare that that employer provides.”

Just how embedded is the health insurance system into the workforce? Seventy-two percent of workers say their employer offers health care benefits, and more than 80% of those whose employers offer insurance benefits, use those benefits, according to a poll released by Edison Research and Marketplace, which spanned a variety of topics about the workplace.

That relationship between employer and health insurance can be the strongest tie some have to their job: 15% of American workers said that their healthcare benefits were the most important reason they work at their current job. Among those who say their job is “just a job” as opposed to being “part of a career,” that number jumps to almost one quarter of workers saying their health benefits are the most important reasons they work at their current job. This corroborates Harris’ example of an American “(sticking) to a job that they do not like, where they are not prospering,” because of the healthcare their employer provides.

The healthcare debate is going to rage on from the first few crowded Democratic primary debates to the national conventions, with both parties saying they have the best plan to mend the health insurance system.  According to voters, the American healthcare system is sorely in need of reform, with 70% of 2018 voters saying that the health care system needs major changes according to the 2018 NEP exit poll, conducted by Edison Research.  While there is agreement among voters – Democrats and Republicans – that the system needs to be fixed, there is a wide range of opinions about how to fix it.

 

About Edison Research
Edison Research conducts survey research and provides strategic information in over 50 countries for clients including AMC Theatres, AMC Theatres, Amazon, Apple, The Brookings Institute, Facebook, The Gates Foundation, Google, the U.S. International Broadcasting Bureau, Oracle, Pandora, The Pew Research Center, Samsung, Spotify, and SiriusXM Radio. Our national tracking study The Infinite Dial (in its 22nd year in the United States and now also conducted in four other countries), and the syndicated Share of Ear® are two of the most widely-cited studies in the audio space. Edison is also the leading podcast research company in the world and has conducted research for NPR, Slate, ESPN, PodcastOne, WNYC Studios, and many more companies in the podcasting space. Edison is also the leading provider of face-to-face consumer research.  Edison’s network of more than 20,000 experienced interviewers allows the company to conduct research in almost any location.  Since 2004, Edison Research has been the sole provider of Election Day data to the National Election Pool. For the 2020 U.S. elections, Edison will provide exit polls and will tabulate the national vote across every county in the United States for ABC News, CBS News, CNN, and NBC News.